Introduction to the principles of Problem Solving and the value that a structured approach can bring to organizations.

Analysis of the concept of a problem, the different types, and the differences between common causes and special causes.

In-depth study of urgency management logic and comparison between a random approach and a structured approach.

Analysis of the methodology, advantages, main reference philosophies, and process structure.

In-depth study of techniques to correctly identify problems and define the scope of intervention.

Analysis of causes and identification of possible solutions through dedicated tools and techniques.

In-depth study of the decision-making process, implementation of solutions, and result control activities.

Practical application of the methodology through simulations, real cases, and guided exercises.