Product Quality

Ensure finished product compliance and increase customer satisfaction throughout the entire supply chain.

corso qualità di prodotto, makeitalia supply chain academy

20/03/2026

START DATE

8 hours

COURSE DURATION

9 – 6

HOURS

13/03/2026

REGISTRATION BY

Hybrid

IN THE CLASSROOM AT VIA JAN PALACH, 55, MODENA | REMOTELY ON MICROSOFT TEAMS

Directions

Funding

Courses fundable through Interprofessional Funds

The course can be funded through Funds: please let us know during registration or contact us.

Promotion

−10% on multiple registrations

Applicable for two or more participants from the same company for the same course

Courses are confirmed only upon reaching the minimum number of participants.

Each course adopts the Learning by Doing method, which prioritizes learning through practice.

Who is it for?

Professionals Involved in Finished Product Quality

Quality Managers
Product Quality Control Specialists
Customer Care Specialists
Supplier Quality Engineer
Production Managers
Supply Chain Managers

Prerequisites

There are no necessary prerequisites.

What you will learn

Practical Tools to Ensure Quality and Customer Satisfaction

You will be able to structure effective finished product quality control processes
You will be able to define and monitor key quality KPIs and process KPIs
You will be able to manage customer complaints and returns in a structured way
You will be able to measure and improve customer satisfaction along the supply chain
You will be able to prevent non-conformities and discrepancies from specifications
You will be able to integrate product quality into supply chain management and continuous improvement processes

Program

Product Quality Control and Customer Satisfaction Management

Module 1 Final Product Control: Testing and Verification

Approach to finished product control through systematic testing and final verification activities aimed at ensuring compliance with required specifications.

Module 2 Final Product Audit

Analysis of finished product audit methods as a tool to validate quality and identify any deviations.

Module 3 Product Packaging and Storage

Rules and best practices for packaging and storage, essential for preserving product quality along the distribution chain.

Module 4 Quality Monitoring KPIs

Definition and use of KPIs for monitoring finished product quality and overall performance.

Module 5 Customer Complaint Management

Definition of customer complaint and introduction to structured methodologies for effective management of reports from the market.

Module 6 Customer Returns

Analysis of the concept of customer returns and their operational and qualitative implications within company processes.

Module 7 Customer Satisfaction and Perceived Quality

In-depth look at Customer Satisfaction: definition, characteristics, and the difference between negative and positive quality. Process planning and information gathering.

Module 8 Exercises and operational simulations

Learning-by-doing sessions with practical exercises and simulations to apply the concepts learned.

Frequently Asked Questions