{"id":4578,"date":"2026-09-02T10:39:37","date_gmt":"2026-09-02T08:39:37","guid":{"rendered":"https:\/\/www.makeitalia.com\/formazione\/senza-categoria\/product-quality\/"},"modified":"2026-10-05T10:46:19","modified_gmt":"2026-10-05T08:46:19","slug":"product-quality","status":"publish","type":"courses","link":"https:\/\/www.makeitalia.com\/en\/training\/quality-management-courses\/product-quality\/","title":{"rendered":"Product Quality"},"content":{"rendered":"<div>\n<p>Ensure finished product compliance and increase customer satisfaction throughout the entire supply chain.<\/p>\n<\/p><\/div>\n<p><p>\n        <a href=\"#iscriviti\">Register for the course<\/a>\n    <\/p>\n<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/08\/Qualita-di-prodotto-1.jpg\" alt=\"corso qualit\u00e0 di prodotto, makeitalia supply chain academy\"><\/p>\n<ul>\n<li>\n<div>START DATE<\/div>\n<\/li>\n<li>\n<h3>8 hours<\/h3>\n<div>COURSE DURATION<\/div>\n<\/li>\n<li>\n<h3>9 <span class=\"esc-kpi-plus\">&#8211;<\/span> 6<\/h3>\n<div>HOURS<\/div>\n<\/li>\n<li>\n<div>REGISTRATION BY<\/div>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/08\/location-icon.svg\" alt=\"\"><\/p>\n<div>IN THE CLASSROOM AT VIA JAN PALACH, 55, MODENA | REMOTELY ON MICROSOFT TEAMS<\/div>\n<p><p>\n        <a href=\"https:\/\/maps.app.goo.gl\/tNGytvvv7HHkjmQ6A\">Directions<\/a>\n    <\/p>\n<\/p>\n<hr>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/08\/euro-icon.svg\" alt=\"\"><\/p>\n<h3>Funding<\/h3>\n<div>\n<h4>Courses fundable through Interprofessional Funds<\/h4>\n<p>The course can be funded through Funds: please let us know during registration or contact us.<\/p>\n<\/div>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/08\/percent_discount-icon.svg\" alt=\"\"><\/p>\n<h3>Promotion<\/h3>\n<div>\n<h4>\u221210% on multiple registrations<\/h4>\n<p>Applicable for two or more participants from the same company for the same course<\/p>\n<\/div>\n<\/div>\n<hr>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/08\/info-icon.svg\" alt=\"\"><\/p>\n<div>\n<p>Courses are confirmed only upon reaching the minimum number of participants.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/08\/idea-icon.svg\" alt=\"\"><\/p>\n<div>Each course adopts the Learning by Doing method, which prioritizes learning through practice.<\/div>\n<div>Who is it for?<\/div>\n<h2>Professionals Involved in Finished Product Quality<\/h2>\n<ul>\n<li>\n<div>Quality Managers<\/div>\n<\/li>\n<li>\n<div>Product Quality Control Specialists<\/div>\n<\/li>\n<li>\n<div>Customer Care Specialists<\/div>\n<\/li>\n<li>\n<div>Supplier Quality Engineer<\/div>\n<\/li>\n<li>\n<div>Production Managers<\/div>\n<\/li>\n<li>\n<div>Supply Chain Managers<\/div>\n<\/li>\n<li>\n<\/li>\n<\/ul>\n<h3>Prerequisites<\/h3>\n<div>There are no necessary prerequisites.<\/div>\n<div>What you will learn<\/div>\n<h2>Practical Tools to Ensure Quality and Customer Satisfaction<\/h2>\n<div>\n<ul>\n<li>You will be able to structure effective finished product quality control processes<\/li>\n<li>You will be able to define and monitor key quality KPIs and process KPIs<\/li>\n<li>You will be able to manage customer complaints and returns in a structured way<\/li>\n<li>You will be able to measure and improve customer satisfaction along the supply chain<\/li>\n<li>You will be able to prevent non-conformities and discrepancies from specifications<\/li>\n<li>You will be able to integrate product quality into supply chain management and continuous improvement processes<\/li>\n<\/ul>\n<\/div>\n<div>Program<\/div>\n<h2>Product Quality Control and Customer Satisfaction Management<\/h2>\n<ul>\n<li>\n<h3><b>Module 1<\/b> Final Product Control: Testing and Verification<\/h3>\n<div>\n<p>Approach to finished product control through systematic testing and final verification activities aimed at ensuring compliance with required specifications.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3><b>Module 2<\/b> Final Product Audit<\/h3>\n<div>\n<p>Analysis of finished product audit methods as a tool to validate quality and identify any deviations.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3><b>Module 3<\/b> Product Packaging and Storage<\/h3>\n<div>\n<p>Rules and best practices for packaging and storage, essential for preserving product quality along the distribution chain.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3><b>Module 4<\/b> Quality Monitoring KPIs<\/h3>\n<div>\n<p>Definition and use of KPIs for monitoring finished product quality and overall performance.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3><b>Module 5<\/b> Customer Complaint Management<\/h3>\n<div>\n<p>Definition of customer complaint and introduction to structured methodologies for effective management of reports from the market.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3><b>Module 6<\/b> Customer Returns<\/h3>\n<div>\n<p>Analysis of the concept of customer returns and their operational and qualitative implications within company processes.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3><b>Module 7<\/b> Customer Satisfaction and Perceived Quality<\/h3>\n<div>\n<p>In-depth look at Customer Satisfaction: definition, characteristics, and the difference between negative and positive quality. Process planning and information gathering.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3><b>Module 8<\/b> Exercises and operational simulations<\/h3>\n<div>\n<p>Learning-by-doing sessions with practical exercises and simulations to apply the concepts learned.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<div>Frequently Asked Questions<\/div>\n<h2>FAQ<\/h2>\n<ul>\n<li>\n<h3>Is the course operational or theoretical?<\/h3>\n<div>\n<p>The course has a practical approach: it includes exercises, simulations, and real-world cases to immediately apply what you learn.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Is it also useful for those not directly working in quality?<\/h3>\n<div>\n<p>Yes, it is useful for all roles involved in the supply chain and in the relationship with the end customer.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Are customer complaints covered?<\/h3>\n<div>\n<p>Yes, the course covers structured methodologies for managing customer complaints and returns.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Is it applicable to any sector?<\/h3>\n<div>\n<p>Yes, the principles of quality control and customer satisfaction are transversal across different industrial contexts.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<div>Request information<\/div>\n<h2>Do you want to improve your final product quality?<\/h2>\n<div>\n<p>Contact us to receive the complete course program and discover how to increase your customer satisfaction.<\/p>\n<\/div>\n<div>\n<p>    <script src=\"https:\/\/js-eu1.hsforms.net\/forms\/embed\/9304931.js\" defer><\/script><\/p>\n<div class=\"hs-form-frame\" data-region=\"eu1\" data-form-id=\"fbe42505-8309-47ba-8190-28481f680220\" data-portal-id=\"9304931\"><\/div>\n<\/div>\n<div>Related courses<\/div>\n<h2>Learn more about supplier management and quality<\/h2>\n<p><!--more--><br \/>\n<!-- 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